Terms of Service

By shopping on this website or in person, you agree to all terms listed on this page

Last updated March 07, 2025

 

  • Terms and conditions may change at any time.

  • By reading this, you agree to these terms and conditions

  • If you do not agree, please leave this website

  • By purchasing from WinterFeathersStudio, you agree to all terms and conditions listed.

This website is operated by WinterFeathersStudio. Throughout the site, the terms “we”, “us”, "I" and “our” refer to WinterFeathersStudio.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”),

 

Refunds and Returns are accepted under specific conditions

  • I will ship out wax melt orders Monday - Wednesdays to try my best to avoid your wax melts from sitting in hot warehouses during weekends. All other items (anything not wax) may be shipped anytime Monday-Friday

  • I can not accept returns for wax melts or anything made of wax due to the nature of the items.

  • I accept returns for all other pieces if they are sent back to me at the condition they were received in.

  • If buyer refuses to send the piece back to me, no refund will be given.

  • If the piece was broken upon receiving it, a refund may be given.

  • A broken piece is identified if the whole art piece is cracked, shattered, snapped in half, unrecognizable, etc. Pictures of the item must be taken and it must be within 3 days after the parcel has been delivered. Send photos to Winterfeathersstudio@gmail.com explaining the damage. I will reach out to you to discuss the next plan of action.

  • A small piece of foliage does not count as broken. If a piece of foliage breaks off, please glue it back on.

  • If there are any concerns about your order, please contact me!

 

Cancellations

  • Cancellations are only accepted if the items has not been marked as shipped. If the order is out of my hands, unfortunately I will be unable to cancel your order.

  • I have the right to refuse or cancel an order. If I refuse/cancel your order, you will be refunded.

  • I reserve the right to refuse service to anyone for any reason at any time.

 

Incorrect Item Received

Orders may only be corrected within 7 days after package arrival.

If an incorrect or a missing item has been sent to you please contact me at Winterfeatherstudio@gmail.com or click Contact

 

Shipping

  • I try to ship my packages within 1-2 weeks.

  • I will only ship packages between Monday-Friday, wax melts will ship only between Monday-Wednesday.

  • All packages will come with a tracking number. 

  • Once the package is out of my hands and in the hands of the postal service, the package is no longer my responsibility.

  • If the package is returned to sender and it is the buyers fault, the order will only be sent back out if buyer is willing to cover the shipping charges.

  • If you notice an incorrect address on your order, notify me AS SOON AS YOU CAN! I can only change this if your item is not marked as shipped yet. (If you see the tracking has not updated, please contact me as I may still be able to change it depending on if I physically shipped out your package yet)

 

General Terms and Conditions

By purchasing from WinterFeathersStudio, you agree to all terms and conditions listed on this website/page. 

 

Modifications

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.  

 

Section 1

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.  

 

ACCURACY

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.  

 

Data Collection and Protection

WinterFeathersStudio will respect customer privacy and will never share your information with a third party.

It is necessary to collect personal information from you. This may include but not limited to:

  • Your address

  • Payment method and details

  • Your name

  • Phone number

  • Email address

We will only use this information for the following:

  • Fulfilling your order

  • Contacting you in regards to your order/complaint/inquires/questions/sales

 

I am not responsible for incorrect addresses

 

These terms are effective immediately. Please ensure you have the right address before submitting your order.

 

You will receive two (2) emails regarding your order; once it is placed and once the order is shipped.

If I have any issues with your order I may reach out to you via e-mail. If no response is given within 7 days I will either proceed with what I think or cancel your order.

 

Payment Methods

We accept Paypal, Credit, and Debit.

 

Product Changes

I may make changes to the products at any time.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

Accuracy in Bill Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed. 

 

Lost Package

Should your package get lost in transit, I need to be contacted by the customer and notified of this incident. I will contact the post office regarding this matter. After I get it sort out and settled with the post office to confirm your package has offically been lost, a refund will be given. A replacement could also be sent out if inventory allows and the customer prefers that option.

 

Postal Service + Tracking + Shipping

I use USPS to ship my products. Should it come a time where USPS is not available or I can not access USPS, I may ship the product using a different postal service. 

Tracking will be included with every order, no matter the postal service used.

Tracking numbers may be delayed and not update same day it has been shipped. Please give up to 48 hours for tracking to update. Be aware that I may be holding your order to ship on a specific day, so it may be marked as shipped days before it actually is sent out.

Processing time could be 1-2 weeks, though it may be longer if given the circumstances. I aim to get orders out sooner.

I ship out orders Monday-Friday and Wax melts Monday-Wednesday.

 

 

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OPTIONAL TOOLS  

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.  
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.  

  

THIRD-PARTY LINKS  

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.  

  

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS  

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.  

  

ERRORS, INACCURACIES AND OMISSIONS  

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.  

  

PROHIBITED USES  

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.  

  

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY  

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall WinterFeathersStudio, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, volunteers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.  

  

INDEMNIFICATION  

You agree to indemnify, defend and hold harmless WinterFeathersStudio and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, volunteers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.  

 

SEVERABILITY  

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.  

  

TERMINATION  

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).   

  

ENTIRE AGREEMENT  

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.  

 

CHANGES TO TERMS OF SERVICE  

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

 

PRIVACY POLICY 

We do not store customer credit card details

Our site is hosted by Squarespace

Further questions, refer to the "Contact" page, or email me at Winterfeathersstudio@gmail.com